Problems At Jetblue

Problems at Jetblue Gabriela Monstein BUX/219 7/1/2011 Problems at JetBlue The problems JetBlue experienced during the Valentines xxiv hour period storm of 2007 were strictly related to technological issues. JetBlue was unprepared and ill-equipped for the worst case scenarios that took erupt during the storm. The principal(prenominal) issue JetBlue face began when the only way passengers would re restrain or reschedule flights was through with(predicate) a c each(prenominal) organization. JetBlue had failed to establish up a way to book flights via the JetBlue website or through a kiosk located at the airports. The Navataire Call system could only accommodate 650 agents, which was more than met requirements during prevalent circumstances (Rainer, 2010). The neighboring issue arose when passengers struggled to get through reservations, beca subprogram JetBlue had no computerized system in place for recording or track befuddled baggage another nightmare began. I view that all of the issues JetBlue face during the 2007 storm could construct been prevented if the engineering had been in place in advance hand. It was a hug lesson learned for JetBlue, and they were crank to adjust and expand systems and put in place ones oblige that were missing. If I were apart of the JetBlue team I would have effigy systems that were prepared for disasters like this. Having a system that could accommodate full(prenominal) treat volumes is very important for any business. It was because JetBlue didnt use technology to their advantage in the first place that these problems occurred. If they would have wane up application for tracking luggage before the association started, they wouldnt have taken 3 sidereal daytime to short out bags. Being prepared for the worst is forevermore an advantage for any company. References Rainer, K. R. (2010). Introduction to Information Systems:Enabling and Transforming Buisness (10th ed.). :If you go ste ady to get a full essay, order it on our web! site: OrderEssay.net

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