Customer Service

Customer Service There was a survey conducted on break down of Wal-Marts norms that operate in their business norms, values, preferences, and major aspects regarding client service and satisfaction. The rumors were rates based on the following criteria: (1=powerfully dis throw; 2=disagree; 3=neither agree nor disagree; 4=agree; 5=strongly agree). We forget discuss each of those statements and the responses given in detail, and later we would include for some recommendations for the improvement in customer service of the business. description 1 Our business objectives atomic number 18 driven primarily by customer satisfaction: When asked to rate this statement regarding the business objectives that Wal-Mart thinks are mainly driven by customer satisfaction, the response was jolly optimistic. They statement was given a rating of 4, accordant. It means that Wal-Marts main objective on a global level is to keep the customers satisfied and contented; moreover, the company has a form _or_ system of government to keep a close eye on the changing trends of the market in terms of demand, supply, revolutionary technological changes, customers wants, likes, dislikes, and preferences. Wal-Mart strives to provide value to the customers in terms of adding new features, new products, new lines, low prices, and attractive deals or offers.

The fool was not perfect because Wal-Marts primary objective perchance just slightly over customer service would be earning capital. Statement 2 We strongly monitor our level of committedness and orientation to serving customer needs: The feedback given for this statement was perfect. It was rated a 5 which mean that it is a strongly agreeable statement. Wal-Mart continuously checks the commitment level that it is providing to the customers. This level is monitored on a small scale by individual managers in the diametric departments within Wal-Mart. There are constant team meetings that allow all employees to bring up any concerns or inconvenience that may be present. Commitment is checked... If you want to get a full essay, order it on our website: Orderessay

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