Mcbride Ritz Carlton Washington Dc

The Ritz Carlton Hotel Company On October 11, 2000 The Ritz-Carlton was on the eve of opening Washington DCs first luxury hotel in 10 years. The three hundred dwell hotel was part of a $225 million complex own by millenary Partners. This would be the first hotel opened of a six hotel deal between Millennium Partners and The Ritz-Carlton. Millennium Partners own the properties and The Ritz-Carlton was hired to operate the hotels. After only seven years of training the 400 person staff would open the doors the neighboring morning. James McBride, the general manager, faced pressures concerning the training approach The Ritz-Carlton had established. Millennium had two primary problems with the seven day training process. First, they matte up seven days was not an adequate amount of cartridge clip to get an entire hotel staff trained to provide flawless service. Secondly, they felt there was a revenue loss since the hotels typically only opened at 50% occupancy overdue to the limited training. Managing a hotel chain had a key capableness problem - there were two different customers. They had the hotel guests to service and satisfy, however they also had the hotel owners to satisfy. Millennium Partners, who owned the D.C.

hotel and had over $700 million invested in all six hotels, had concerns over opening a unexampledborn hotel with new staff that had seven total days of training. The hotel owners expect complete perfection from the first day of operations. Training new staff to perform at the level of excellence pass judgment within seven days represented a jeopardize to Millennium and also The Ritz-Carlton. A mistake here could settlement in losing contracts for the remaining five hotels. In addition, Millennium had contracts with The Ritz-Carltons largest competitor the Four Seasons. Over the previous three years, bit the Ritz-Carlton had achieved higher occupancy rates, the Four Seasons had averaged higher Average day-to-day Rates and Revenue Per Available Room. For an average 300 room hotel this could... If you want to get a full essay, order it on our website: Orderessay

If you want to get a full essay, wisit our page: write my essay .